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Archive for March 2025

The Chatbot Black Hole: Where Customer Problems Go to Die

By Will Mokry | March 6, 2025
chatbot frustration

You’ve probably been there—stuck in an endless loop with a chatbot that just doesn’t get it. You type your question, hoping for a quick answer, only to receive a generic response that doesn’t even come close. You try rewording it, clicking different options, even resorting to caveman speak—“Help. Me. Now.”—but still, nothing. The chatbot, oblivious…

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